so I was silly enough to decide that boots was the store I was going to order my Valentine’s Day gifts from and this is how my nightmare started. My delivery arrived and I was ecstatic till upon arrival there were a few items missing so then I got straight on the phone to boots. I was told to fill out a form and that it would take 72hours to investigate but a week later I was made aware that I would take another week. Today I was told I wouldn’t be receiving a refund since it was rejected on the 19/02/20. I called up on the 21/02/20 and yet no one could let me know that my case was rejected.so today on the 26/02/20 a manager told me she could have another look at my case.