My Over 60s reward letter says to take it and my advantage card into any Boots store and they'll update the card. Calcot Boots and they told me I had got it wrong. I pointed out the relevant section and was told that whatever it said they couldn't do it. I shown the phone number to call.....but (despite being shown on the receipt as the Advantage card number) there's no option for anything about Advantage cards and no other way that I can see to get help. No live chat. Disappointingly poor customer service all round.
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