I was in a virtual queue for over six hours waiting to be allowed onto the Boots website so I could buy non-prescription cream for a skin condition. I was working on my laptop whilst I waited and checking back regularly to see where I was in the queue. I got stuck into some work, checked the queue after around 20 minutes, and found that my number was no longer valid. It seems you only have 10 minutes to start shopping once you get to the front, so I was sent to the back of the queue again with 200,000 people in front of me. It's absolutely deplorable service. I could get a prescription for the cream and presumably wouldn't have had to wait 6 hours for nothing, but I won't waste NHS time or money on a prescription for something you can buy over the counter. When, of course, you're allowed into the shop. I understand the strain pharmacies must be under with coronavirus, but a queue of 200,000 people is ridiculous. If you're under that much pressure that you're keeping that many people waiting, you clearly need to stop offering a service you can't deliver. AND MAKE THE QUEUE NUMBER TIME LIMIT CLEAR ON THE WAITING PAGE. It is written NOWHERE on the page I was stuck on for over six hours, and if it had been I wouldn't have wasted my time. It would take NO effort for Boots to make this rule clear. I'm going to have to buy my cream from Amazon or Ebay or somewhere, and you can bet I'll never be using Boots for anything again.