On the 27th May 2020 I phoned Boots help line as I had lost one of the nose pads on my glasses I’m 76 and I really can’t see very well without them I was give the phone number at your Boots Croydon branch optician department I live in Leatherhead so I told the young Lady I spoke to what had happened this was about 10am and she said she would contact the Leatherhead branch which wasn’t opened to see if there was someone on call, at about 12am I got a call from someone at Leatherhead to ask if I could get to the store I did and my Glasses were repaired and given to me while I waited outside. The young lady who was at Croydon I think was called Helena I don’t have the young ladies name at Leatherhead I can’t thank them enough, the service Boots provided was exceptional and so were your staff. Thank you Mrs P. Alford