So so disappointed with boots. I made a big order with them for Christmas shopping. This included 3 candles. They arrived the first time. One smashed, called for replacement- before it even arrived I got an email from Royal Mail to say it's been sent back because it's broken. So I received my third replacement and not to suprise it was also smashed! they only wrap them in a thin sheet of paper! I DO NOT RECOMMEND BUYING ANYTHING FRAGILE FROM HERE! I then foolishly ordered again some separate items that was still on the Christmas shopping list. Arrived today and of couse the compact makeup shatter all over. They definitely will not be any more custom from me! I used to quite like this shop- since handing loss in mobility I am not able to go around shopping and online is my way forward so I am so disappointed that's such a big company has such small packing standards.