They delivered my 13yo daughter's TV before Christmas (7th December). When we opened it on Christmas day, it had clearly been opened already and the surround was broken (lots of video evidence). I sent an email, including pictures on Boxing day, asking for an exchange, which they refused. They didn't collect it until January 13th, when they woke my wife at 6.15 am (we requested 8am-5pm). It took around 20 emails and the threat of small claims court action before they finally repaid us on February 9th. Really shocked by their "cowboy" attitude to customer care. Avoid.