Have bought multiple items from box. This makes no difference when there sales team speak to you.. I ordered a motherboard with a free resident evil game.. they are happy to take payment and dispatch then when you ask about the free game are told there is no free game promotion and it was a site error on literally every Asus motherboard on there site.. they were quick to rectify there fault on the website but cold and calculating to deal with.. eventually said he would recall the needed package rather than apologise or try to make things right.. the person I dealt with Connor throughout basically made me not wish to shop here again ever..