Eventually got the item, about 4 weeks late. Pre-ordered a mousepad (Razer Firefly), which should have of shipped in the 5th of August. 2 weeks later, I still hadn't got the product, so I phoned the customer hotline and was told that is was a problem with the supplier and was going to be delayed, but I should have apparently got the item by the 27th of August. Would have been nice of them to notify me that my mousepad was going to be delayed by phone or email. During the phone call, I was also told that later that day they were going to email me some free steam games for my inconvenience. I STILL HAVEN'T GOT THE STEAM GAMES. Not that I could play them without a decent gaming surface, but I digress. Finally on the 7th of September I got an email saying that the product had been dispatched and I got it next day. The service at Box has the potential to be 5*, as shipping is next day and the prices that they offer are competitive. But failures such as not maintain basic contact with the client (like telling them an item is going to arrive late. I understand that they have no control over the suppliers, but not notifying the customers is just poor business practice, and if I had been told about the delay then I'd have no problem waiting)... As well as this, if you're gonna offer people freebies for giving them a poor experience, at least actually give them the thing..