I was quite nervous from seeing these reviews as almost all recent ones had one star, and were saying how bad their experience was. For me it was the opposite. As soon as i purchased a confirmation email came and another email came telling us the order details. (I ordered it at 8pm so it wasen’t next day but it was the day after which makes sense) the next day from ordering it told us it had been dispatched and the day of arrival dpd told us it was coming and then told us what time! And it arrived in the time they said. the Box came with no dents or breakage and the product was new and not used like others have said. Delivery was very quick! And it was very informative. I can’t say anything about the customer service or refunds because I didn’t need one as my product came perfectly! Before purchasing i had never heard of this brand, and was scared it was not legit as some people on here said it was a “scam” but it definitely wasn’t and i would recommend it! Maybe it was just my experience but i cant say anything bad!