Great at point of purchase.
But Sent a motherboard back for repair under warranty as it just stopped working after months of no issues what so ever
They Received it back on the 10/12/2021
I asked for an update on the 10/01/2022
Update was
"As the unit has gone for a manufacturer warranty repair we advise 3-4 weeks from when the manufacturer received the item - due to the holiday period this was returned over this may experience a slight delay. As soon as the manufacturer provides an update we will update you accordingly."
Received another email 01/02/2022
"Good afternoon,
We have confirmed that this item has sustained user damage which voids its warranty.
Please see attached images of damage.
Please confirm your delivery address so that we can return this item to you."
Pictures show nothing other than a small mark to the rear shield which wasn't there before
But more interesting is the picture of it on a test bench with an MSI graphics card ( I had no Idea Asus tested there boards with with graphics cards from other manufactures).
Asked for some clarification on the user damage 01/02/2022
and have now asked 4 times and they no longer respond to emails at all.
great at point of sale just hope you never have to return anything.
2 years ago
Box.co.uk has a
4.3
average rating
from
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