I bought a laptop from you in November. This laptop did not work and was replaced. The replacement laptop stopped working in April. You advised me to return the laptop to Medion. Medion were "unable to replicate the issue" which meant that they sent the laptop back to me. I was able to replicate the issue within 30 minutes of using the laptop. This means that the company lied, are incompetent or both. (Maybe consider which companies you work with). You then took the laptop and after looking at it briefly you were able to establish that the laptop was actually broken and could not be fixed. To aid with the replacement of the laptop, you were able to provide me with the equivalent value of the previous purchase as store credit. I ordered a new laptop at a discounted price on the same day. This was done through email. Miraculously, the next day the laptop was no longer on sale at its discounted price and you informed me that you were unable to honour the discount. Short of other options, ordered the laptop paying an additional £220 on top of my store credit amount. Soon after, I noticed that the laptop I had ordered was now miraculously back on sale at the discounted price. So to recap: the laptop was requested at a discounted price, you then removed the sale immediatly after my order and immediatly reinstated it when my inflated order was completed. It is therefore a logical conclusion for me to draw that you have ripped me off to the approximate value of £200. Additionally, on the deal that I initially ordered there was a backpack from Acer. That deal also miraculously vanished when I completed me order. Yet it has been reinstated now with the lower priced deal. I have also been trying to resolve this with the company. We are currently 11 days after my initial complaint and you are yet to provide a decent response. It is incredible to me that a company such as yours can exist with such poor levels of communication. I am extremly disatisfied with the pathetic way that your company has dealt with this and, in my view, it demonstrates no good will whatsoever when you have been partially responsible for terrible service since November. I can therefore state that I would never recommend your company to anybody as I do not think that you are capable of delivering a trustworthy service for your customers. PS: This website is rubbish. This is my third attempt at writing this review.