The PC I ordered was faulty on arrival which was a little disappointing to say the least. Taking into account seasonal delays over Christmas and New Year, the customer service was somewhat lacking. The first time I spoke to them the man who answered the phone was very rude and abrupt, he seemed quite angry that I hadnt noticed the returns link tucked away right at the bottom of the website home page. This coupled with the very slow processing once the computer was returned has led to the 2 star rating. On the bright side, 2 other people I spoke to at the firm were really friendly and helpful. Also important to note is that even though their terms seek to avoid refunding for faulty goods unless as a last resort they did provide a refund without arguement. I wiould be happy to order from them again, but if I do i will be a little cautious about which product I buy