My 1st experience with Box.UK and so far the worst experience i have ever had with a online store. Purchased a PC Case for my next build, it arrived quickly but the side panel was broken, contacted them by mail several times and i get always the same copy / paste message. It seems that no one reads the emails on that returns department. All i need is a left panel replacement for the PC case that i have purchased. How dificult is that to understand. I have sent pictures to show them but always the same answer. QUOTE MESSAGE: i am sorry to hear of the issues you are having with your machine. Please could you advise a weekday when I can send DPD to collect the item from you? Also please advise which address you would like the machine collecting from? Please be advised that collection can take place anytime between 08:00 & 18:00 as we are unable to stipulate a collection time to the courier. Please make sure the item is packaged safely for return so that no damage occurs on the return journey. Kind Regards, END OF QUOTE MESSAGE And off course i have replied to every single of these messages with my address and the day to pickup but no follow ups. I do purchase a lot of items online but so far this has been my worst experience. Nice Prices, fast delivery but if you need after sales support just forget about it