Order placed, received acknowledgment but with estimated delivery date of about 2 weeks instead of the 3-5 shown on the site. Then received confirmation of shipment..then nothing. 2 weeks later I find out that the order was cancelled on 01/01/70 (?) and a note that a refund was processed on that date (?). My account was then showing a new delivery date of 15 days time. Throughout this I heard nothing at all from Box. When I contacted them they were unhelpful but said they would check when the refund was processed and that it would have been made by them. A week later I still have not heard anything from them. I cannot recommend this website based on my experience and can only say avoid.