I orderd a custom built gaming cfor My autistic son wich had been reasearching for ages built it managed to save up the money £1186.56 came on the 22/5/23 realised a blue cable ws not plugged in thought ws extra to add something the 2 usb ports at the top of unit was not working contactd box via email about the fan was asked to open it up see if anything came loose in transit had to open the back the wire was not loose had to pull out plug back in luckily that worked, decided to ask about the blue cable to wich was then told this should of been plugged in usb3.0 was askd try plug in couldnt get it in then the fF pannel wire came out so phoned them then was asked to cut the cable tie to make it easier to get back in, so my response was no as didnt want to break anything further, paid extra to have it built and was told it would be tested b4 sent out to me if was not 100% working they wouldnt send it out so ovbouisly this was not the case as one fan didnt work and usb cable wasnt pluged in, to then be told they would send a enigerneer out to fix it then they phoned me now telling me i have to wait until tuesday 30/5/23 for dpd collect it, and i dont have the box as got rid of that as thought was working 100% like they said it would be as tested it, dont supply a box for collection so had to go out get a box plus bubble wrap to secure it! Wich nw has costed me more money. So god noes how long will have to wait before it is sent out to me again!!! So now have a really upset child unsessary stress for no reason when should of be 100% working. Disgusting as so much money especially at the minute.