Ordered a new power supply to upgrade mine. Over a week later had still not arrived with no confirmation that it had been shipped. Contacted customer support and apparently it was from an external supplier and they would look into it. I checked the website and the item was since showing as out of stock, I suspect the supplier didn't have the item and my order was never shipped and Box somehow never noticed. Contacted customer support again and asked to change the order to a different power supply. Support person was very helpful, understood the situation clearly and switched the order for me and got the new one sent out ASAP with priority delivery. Two weeks later I had a new power supply and they refunded my delivery too. Item is fine and the customer support person was helpful and understanding although I'm disappointed that Box initially took my money for an item that was out of stock and never noticed until I contacted them about it over a week later.