The product arrived in the time offered but it was missing the voucher for a downloadable game that should have been included. I contacted Box to get them to send it out separately and, after navigating their very user unfriendly support interface, they sent it out to the same address. Unfortunately I had used Collect Plus for the delivery so it was delivered to a local store. Box, in their wisdom, sent out the voucher in a second delivery to the same shop but not through the Collect Plus system so the shop wasn't expecting it and I wasn't told when it was delivered. Fortunately the shop hadn't thrown it out by the time I realised and went to find it. I'm very unlikely to order anything else from Box.