The original delivery was missing the 'free' tablet sleeve, one was despatched reasonably quickly though. The item itself was classified as 'open box', usually this means a simple customer return or similar, in reality it was clear the tablet was well used due to scuff marks etc on the back, simply describing it as 'used' would have been more accurate. Generally the tablet works fine with no major issues after I applied a software update but it originally froze up every few minutes indicating a lack of testing on the part of Box.co.uk All in all I would not buy from Box.co.uk in future but if you're happy to accept the risk of a few issues they do seem to have fairly good prices even if their ebay descriptions are somewhat lacking.