I agree with the previous reviewers about this company refusing to give returns. Their tech remote viewed my PC and found the cooling system faulty; the PC had shut off 4 or 5 times from overheating the first weekend I had it, and the fan was incredibly loud. I returned it and have had to chase them up for weeks. They now say they can't find a fault after nearly a month and want to send it back to me! They will continue to bounce you around and put you off even after they receive your return. At this point I've opened a complaint with my bank. The product wasn't fit for the advertised purpose, and this was the worst 'customer service' I've ever had for an online purchase - it's no small amount of money either!