Dear box.co.uk Senior Management, I am writing to formally express my dissatisfaction with the service I have received regarding my order for a smart watch placed on 4th February 2025. As of today, 4th March 2025, the item has not been delivered, and your customer service team has failed to provide any meaningful assistance in resolving the issue. Despite contacting your team multiple times, the only response I received was that Evri is investigating this lost parcel. However, I have not been updated about any progress for an entire month, and Evri has advised me to escalate this matter directly to you. It is now clear that the parcel is lost, yet no resolution has been offered. Additionally, I paid for express shipping, and I have not received a refund for this charge despite the failed delivery. This lack of communication and accountability on your part is deeply concerning and far from acceptable business practice. As a last resort, I have had to contact my bank and open a dispute against your company to reclaim my payment. Furthermore, I feel compelled to report this matter to Trading Standards, as your handling of this situation demonstrates a complete disregard for customer rights and satisfaction. It is alarming that my emails have seemingly been ignored or blocked for the past two weeks. I insist on an immediate and decisive resolution to this issue. Please issue a full refund for my order, including the express shipping charge, or ensure the delivery of the smart watch without any further delay. I expect a prompt response to this email, failing which I will be forced to escalate this matter further.