Bought a Gemini joytab 10" tablet from box: First one arrived in a tatty box and the unit inside was scratched, dented and missing all accessories. Second one was still not new (even though I paid extra for the one not marked as refurbished) (Please also do not waste your money on the screen protector as it doesn't fit, different dimensions and camera hole is in the wrong place.) To cut a long story of roughly 8 weeks short the following happened: This unit lasted approximately 3 months and wouldn't turn on. Was told I could only have a partial refund as it would have to have the same fault three times to warrant a refund. Returning this item this many times would cost more than the tablet is worth! After waiting a week with no correspondence from box I emailed in to complain and was emailed back telling me I had refused delivery of the replacement that they had not told me they were sending and I had 24 hours to remove the item from their premises or it will be destroyed. I emailed the CEO of the firm asking if this was acceptable customer service and was finally referred to someone with some form of customer service skills. I was told the best I could have was a replacement tablet, I agreed that I would accept this as long as the item was 100% new as per the item I ordered. I waited another week to receive a response saying "we have issued you a refund as there are no units available that meet this specification" which is what I asked for in the first place. I then received an email asking me to send back some of the refund amount as they had refunded too much. I nearly fell off my seat as they even managed to mess the refund up! So I would not advise using this site, the worst tablet I've ever used, the worst customer service I've ever experienced and it took me roughly ten weeks and 20 emails to resolve the situation.