Bought 2 new sets of Zyxel product and 2 CAT6 cables on 5th Jan 17. When we returned back from holiday on 9th Jan saw that one of the units of Zyxel product was not working. Immediately raised query with Box. Initialy had to go through a complicated returns procedure for an item which arrived dead. Finally managed to return item on 18th Jan. Today is 30 jan and I have just been informed that after performing "technical tests" on my item it was declared faulty! Still waiting for a replacement product to come through! Secondly I sent 1 CAT6 cable back as the Zyxel came with own cables. Now they claim I have not sent the product back! This is the worst customer service I have received in the last 10 years. For me , I would rather stick to Amazon and branded company who atleast returns or replaces damaged items promptly! Steer clear of this lot - they have poor business ethics and customer relations!