The item was listed as a brand new ASUS STX II 7.1 sound card on ebay, it arrived quickly in a grey plastic bag wrapped in a couple of sheets of bubble wrap, I could hear loose parts as I was handed it by DPD. After taking out the original box I could see that the seals had been cut and re-taped, some of the contents were loose but the card was secure, after removing the parts it was clear the 7.1 daughter card was missing. On closer inspection of the box I could see they had shipped the much cheaper standard stereo ASUS STX II. I contacted them and was asked to provide pictures, which was done, I offered to purchase the standard card at the market price but they requested I returned the card. They sent an email stating how the card must be packaged (far better than how they had shipped it) The sound card was returned to them in the format requested (correctly sized cardboard box, bubble wrap, shipping label and returns number) and all tracking information entered into the ebay return tool. It arrived back at box and was and signed for by 'MAJEED' four days later and the ebay return has still not been updated, sent a chaser email and received a reply asking if I had used the shipping label provided (clearly they have no idea they had already signed for it). I replied to them again including proof of the delivered tracking confirmation and have yet to receive a reply or refund. Having since ordered a card from another ebay supplier which arrived promptly, correctly packaged and an unopened brand new unit. Looking at the feedback box has received something is not add up, so far my experience has been very poor with a total lack of customer service, thankfully I used paypal so I hope to at least get my money back. Tesco use box to supply products as a partner and I think they should be made aware of some of the current selling practices being employed by BOX and how customers are being treated. This is an honest description of my experience with BOX, one I don't wish to repeat and just suggest any others who purchase from them fully check they have got is actually what was being advertised. Something tells me Paypal/ebay will be reimbursing me. Good luck