First and last order with Box,30.07.17 i ordered a SteelSeries Arctis 5 RGB 7.1 Surround Gaming Headset and a StarTech.com 0.5m Blue Gigabit Snagless RJ45 UTP Cat6 Patch Cable,cable arrived two days later,great (this came direct from supplier). 03.08.17 the headset arived not bad as it was free post,open box its a cheaper Arctic 3 headset. Contacted Box,Email answered quickly,thay wont pictures (my time). Pictures sent Box gives me a return number,but i have to print the return label (my time and money). The plastic wraped box that the headset arrived in is apparently not good enough for the return trip and needs to be packed in a box with bubble wrap (more of my time and a used box from Amazon). Then I have to take it to a DHL pick up place (my time and petrol). 01.09.17 still have no headset and no further information from Box,my Box account was last updated on the 22.08.17 and has said "Pending Your return is currently being processed" ever since?? You would think a new customer,with there first order,Box might be keen to sort problems out. The moral of this story is I should have bought it from Amazon,it was four pounds more expensive with next day "prime" delivery.