We bought a laptop from box in September. After a couple of weeks noticed it wasn't working as it should. I called HP, as stated to do on their website and temporarily resolved the issue, however, after a while the laptop started playing up again. This time I e-mailed box, who after some tooing and throwing, agreed for us to send laptop back to them to have a look at. They have now had my laptop for 7 weeks. They informed me after 5 weeks, they have looked at it but as it is a hardware issue they will not fix it and I will have to send it onto HP for repair. That was 2 weeks ago. I still haven't had the computer back. I have e-mailed them 3 times regarding my laptop with no replies. It states on the website they will answer your email within 4 business hours. I have sent 3 now in 4 days. Nothing. So at this present time I still have no laptop. To say I am angry is an understatement. I want a refund or my laptop back. At the moment I have nothing. You can't even ring them. Absoloutely ridiculous. DO NOT BUY FROM THIS COMPANY. I am now in the process of going to the ombudsmen. I have exhausted all avenues. Customer service is appalling.