Ordering is no problem. Telephone answered promptly, queries dealt with expertly. Delivery was prompt. HOWEVER BOX LOOKED LIKE IT HAD BEEN KICKED FROM HERE TO KINGDOM COME!! And an item was missing (32mb SD card). Here is where the problems started. AFTER SALES SERVICE IS DISGUSTING!! Ages before the telephone is answered & then nobody can help with your problem. 4 telephone calls I made, explaining about the missing item, & 4 times I was promised a return call after checks had been made. I am still waiting!!! As the item (JVC Camcorder) was required for a birthday present I had no option other than source the SD card from somewhere else (Amazon, delivered next day). So my final verdict? I can't really recommend them. Once they've had your money the good service stops. In future I will stick with Amazon.