While very pleased with your customer service at a human level. I am not pleased about having to pay 10 pounds because a item was found not be faulty I did check before I dispatched the item. As best I could. And was pretty sure the item was faulty, It turns out it was not so I have to pay ten pounds, and i'm stuck with mouse I don't need since bought another one. I can't sell the "faulty" one since not convinced it won't go faulty again. It cost 50 pounds and top of that I had to pay another 60 pounds for another mouse. I probably won't buy from you again since why should I, when ebuyer don't charge for mistaken faulty items and pay for return postage? It's silly to drive away customers with petty charges