The customer service agent I dealt with was rude, condescending and raised his voice at me; insisted that it was me who was wrong when it is printed on the website the locations that require extra allowance for delivery. when I relieved notification that my parcel was being delivered that day, he changed the delivery date without my consent, which confused the driver and resulted in no parcel. This was after I was told to wait a further week for said item even though it was 20miles down the road at the depo. I had paid to have it delivered that day, have not received a refund and am still without parcel.