If anything goes wrong you are completely stuffed. It's almost like they are playing mind games to deliberately wind you up. Bought a 3D printer costing nearly £500. It had a warped bed. Box put me through to their 3D technician. I sent him an email with some photos of the printer. I had put a perspex sheet over the metal print bed held on by paper clips because the nozzle kept scraping it, I did this to protect the printer. As soon as their technician Mark saw this he emailed box to say that I had voided the warranty. I called Box to say that was ridiculous. They then offered to let me speak to their technician at £65 per hour. I said there was no way that I was paying that and had a very rude lady tell me that they were under no obligation to help me as the product was out of warranty. They then called saying that Mark would call me later that day. He did at 6pm. He couldn't wait to get off the phone quickly enough. Must have been two minutes, he said he would call me back the next day. I waited until 11am then called him on the phone no he had called me on the day before. He had a right go at me telling me that I shouldn't have called him on that number and that I should email him. I did asking for him to try and help me on the phone. He wouldn't do it but kept sending me links to you tube videos. When I spent a very frustrating day all day with nothing fixed and asked to speak to him on the phone to help. He replied that he was contacting box returns. That was it. A day totally wasted by Mark who couldn't be bothered to do his job. If you buy from these clowns and anything goes wrong they will look for any excuse to get out of helping you. Then when they are forced to help they will just waste your day. Awful company. P. S. Shirley was nice.