Bought new product in good faith, but when opened after arrival, clearly was not brand new. I assume the product had been bought by someone else, who probably returned it. The polystyrene inside protecting the printer was broke with parts of it missing, and the printer cartridges were loose in a bit of bubblewrap, with no protection over the print heads. The cartridges were scratched, and it was obvious that they were not brand new. After using the printer twice, had to clean the cartridges due to missing/fuzzy print. Made the mistake of reading reviews after buying. Was going to buy another 3 of these printers for my small business, but will not buy from Box again. Contemplating going to my mate at trading standards, as the product was clearly not brand new.