Horrendous customer services,first things first spent £1850 on the laptop, when the unit arrived it had scratches on the included power supply (bit annoying but only aesthetic so let it slide) then booted up the laptop to find it blacks out every so often when doing anything ( browsing the Web, watching Netflix) and also would straight up restart when trying to run anything through steam, so quite simply requested a return to have fully functioning unit sent as a replacement. , return process easy enough, but over the phone would be told I could be possibly charged for the repair if one is needed, lol that's not an option I'm not paying for you to repair for a device that arrived broken less than 48 hours ago, I then today received an email telling me they tested the device, there is nothing wrong with it but If I wanted to return it they would charge me 19% in "restocking" fees due to the scratch on power supply (which came scratched as stated before) this means because I paid £1850 for a laptop I have to pay £351 to return a device that arrived faulty? All I wanted was for them to send a brand new one that works. I paid £1850 for a broken product and only wanted a replacement. I'm absolutely disgusted and appalled by the customer service of this company and will be taking this further to the financial ombudsman.