highly disappointing service and awful postal packaging. Was in mid chat with a sales rep named John last week and he eventually left the chat not even asking if I was finished or if he could help with anything else, simply ended chat and was gone. Awful show of care and service. Before he'd gone, I asked him if they would ensure that my laptop purchase would NOT be sent in merely a postal bag, as they had sent me an ASUS back in January 2019 in a postal bag, and it had a lot of issues with it also. He assured me their warehouse do not package laptops like that, but hey!.... what does my laptop arrive in today.... ? A POSTAL BAG!!! and it had stuff jiggling around inside the package! Going back to January 2019... I returned that ASUS I mentioned... and I have just today refused delivery of what might have been a nice Medion Erazer 2060 RTX! Box do not care about protecting their product in transit to their customers and it's no wonder they offer free and easy returns, so they can keep passing off these cheap uncared for laptops to the next unaware customer! I'm fed up with your awful service and lack of product care BOX! DO NOT BUY FROM THEM! It might seem like a good deal but you will get cheap, problematic devices and unsafe postal packaging, and unfriendly service. Plenty of other websites you can get better from. I now have to wait for a refund and will likely not be able get another device in time for Christmas!!