Ordered Synology MR2200ac and RT2600ac from them. After 1 week turns out the MESH networking of this device doesn't work correctly and has been an issue for months. Returned as not as described. Got an email to say that one of the items I returned was scratched and got sent a photo - and that they would not be refunding up to 25% of the original value. I took photos before I returned the items and also had only placed them on a wooden shelf during their use. Everything was shipped back in the original packaging correctly. The photo they took was clearly a plastic moulding issue on a tiny foot on the MR2200ac, in close up and with extreme lighting. After consulting with Synology direct who then rang box.co.uk and were told the same issue I then recicved out of the blue a full refund. I then had to tell Synology how box.co.uk were breaking consumer law with their approach. The feedback on these review websites and from FB groups for Synology products was clear - they were trying to pull a fast one - and this included advice from commercial photographers and others who were clear about the issue being a moulding issue and the photo was taken to highlight a very tiny issue that wouldn't have been spotted by me or others so was likely to be there from new. Plus the legal obligations that box.co.uk had and were trying to wriggle out of. I would give box.co.uk the benefit of the doubt but I am adamant that I took great care of the products when in my care, I was not trying to return a product that I had damaged (it was for a not as described product MESH issue) and that the issue they highlighted was a manufacturing issue - plus this behaviour seems to have occurred before from them. They have given me a full refund - but be aware if anything goes wrong - seems they try and pull a fast one.