If you choose not to read anymore then read only this – STEER WELL CLEAR OF THIS COMPANY!!! I ordered a gaming chair for my son’s birthday which arrived in good time. On checking the chair, it was faulty. Against my better judgement, I allowed the company to refer me to XRocker Technical Services who wanted to send a replacement part. After persuading me to accept this with a promise the part would firstly fix the issue and secondly be here in time for my son’s birthday so I could give him a working chair; the part did not arrive. I had to go and physically buy another chair so I didn’t have to hand my 9 year old a non-working chair on his big day!! I went back to technical services and told them that the part did not arrive and I was told that it was because they were moving office and there was a delay in posting it. Grrrr! So, I told them I wanted a refund – AND THEY REFERRED ME BACK AGAIN TO BOYSSTUFF!!! Double Grrr! Then things got interesting! Boysstuff’s emails to me were, quite frankly, rude and accused me of not following their returns procedure, despite following it to the letter and paying £37 for Parcelforce to return the chair to them. The chair was delivered and signed for on 14th December. Boysstuff claim not to have received it or had any communication regarding it!! I could even see the signature of the person who signed for it online!!! I then escalated the complaint to PayPal at which point Boysstuff told PayPal I had still to return the chair!! Arghh!! Since then, and all through the Christmas holidays, Boysstuff have ignored my emails and, on speaking with PayPal today, have ignored PayPal’s requests for information also. PayPal returned my money to me today, but not my postage costs so I am still £37 down in the overall process. Completely unprofessional people to deal with and I will be telling anyone who will listen never to order from this company in the future.