Way too slow to deal with paperwork and incoming information. This should be a very straight forward sale - empty house, no chain, standard construction, relatively few issues - but it's being turned into a marathon. We bought our current home just over a year ago and that did have complications, but it was completed in 8 weeks. As I have a relative who works in Land Registry I know that the problems don't lie there in terms of lack of speed. On the plus side emails are SOMETIMES dealt with quickly, but it really is 50-50. I've been ringing for nearly an hour today and it just goes through to an answerphone. I've no doubt as to the proficiency and capability of the staff involved at BP Law. I do, however, think it's massively under manned and that profits are being placed above customer confidence and satisfaction.