As an executor dealing with my mothers estate, BPL has taken five months to complete the sale on a property. It should not take that long too deal with a straight forward transaction with no chain involved and a cash purchase. They would still be waiting to receive the property management pack if I hadn't chased them about it, that itself delayed us over a month! Their freepost service didnt work so I had to send everything by recorded delivery. Unbelievably painful poor inexperienced service, they delivered so little, 5 months in a world of modern technology! This industry is operating in the dark ages