What a nightmare!! I've been trying to sell my leasehold property since march and haven't got a clue when we will complete! Extremely frustrating as I keep calling my conveyancer Emma Bevan end up talking to her assistant who then promises she will respond to my emails and still not getting any response! Really not pleased with the way my sale is being dealt with. If BPL can't deliver a satisfactory service can they refund me my money and I'll go elsewhere and find a serious and professional solicitor who can deal with my sale. Really tiring and disappointed! Worst experience I've had in dealing with a conveyancer and I've dealt with a few in the past! Still waiting on Emma to respond to my emails by the way..