Ok, i think i was patient enough, and i thought that best review will be to give them no review at all, but it is now two months since my completion and not only that my name is not in title register, but that change was actually never requested at all, as i am receiving H&M Land registry notifications. They are ignoring emails, answering only when you send them really angry email. My case took 9 weeks(first time buyer, mortgage agreed, empty house, no chain) and it would have been way longer if i haven't done their job and did not chase everyone else, including sorting out some documents. last three weeks of my buying process i made about 10 calls/day to make sure that i'll be able to move in. Conveyancing report was full of errors, like for example that my mortgage offer will expire in June(in fact it was October), they even missed that on mortgage paperwork was not their company details. I emailed them last week, asking what are they going to do with my name on title and no answer at all yet....