Just don’t expect much from them with regards to client care, you get what you pay for I guess. As has been alluded to in some of the other reviews you are expected to do most of the work for them and to be constantly pushing them and all the other parties otherwise you just won't complete as they are too busy to care. You will likely receive a better standard of customer care at the counter of your local fast food restaurant. Also be sure to check all the correspondence and documentation as we found that there were a lot of errors that we had to point out to them.