From the start it has been dealt with badly and rudely. Has not even answered to us as a customer most of the way and also wasn't at all done properly and still awaiting for our replies to e-mails and paper work and have moved in now in New place. Especially one person who was very rude indeed and incompetent. It took a hell of a long time and longer than anyone else who has been in homes and chains and even other flats. We feel that as we were lower budget that we were treated not with respect especially as it was alot of money and everything upfront mostly and still not done. Ridiculous. Treated like we were stupid and had no clue and with excuses. Even though they are meant to treat us as a valuable customer and have things in place before moving and have our back. Don't feel they have at all. Really angry and. Upset with how we were made to feel and how it went which made us even worse. Shockingly bad experience with them.