Awful customer service. Parcel never arrived, took 2 weeks for them to agree to a refund as for the first week they kept telling me to tell the recipient to ask around all the neighbours houses. Absolute joke, even though we did that they still wouldn’t even offer to redeliver. Two weeks of constantly hassling them and ringing from abroad and finally got my money refunded, I probably spent more money trying to call them and get through to someone! Totally ruined birthday surprise. Do not order at any cost seriously!!!!! I should have known they were dodgy when they operate so many different website names (sendthemcupcakes.com and sendthemballoons.com) and they have diff prices for the same products!