Absolutely shocking – please do not use this company…AVOID!!! Read all the reviews and I was impressed so ordered a box 9 cup cakes for my mother in law for her birthday. Pictures looked fabulous. Delivery, I did pay a bit extra for to ensure they were delivered before 12pm and I also included a gift card. Day of arrival, everything went well, and parcel arrived in due time. Could not wait for her to open as she adores cakes. A few hours later I was totally shocked to find out what she had received! OMG a 2-year-old could have decorated better and that is being exceedingly kind! The 2 boxes looked a shambles, totally unprofessional and an absolute disgrace! Had to hang my head in shame!! My mother in law is always impressed by my gifts so utterly disappointed and so so so embarrassed you would not believe! She broken heartily sent me a message and complained and I wanted to die as she has never done before but so glad, she bought to my attention! But just look at these pictures and they cost £40!!!!!!!!!!!!!!!! She tried to eat one, brave lady and surprised she did not die! Disgusting, totally inedible so the 2 boxes headed straight to the bin!!! I contacted customer service to complain. 48 hours James contacted me…. offered a replacement, no way on hells earth going to repeat that experience or I got offered a full refund and he did apologise for inconvenience. Accepted the full refund but here I am 2 weeks later, many emails sent, no refund received despite chasing or not received any responses to my emails. Bunch of jokers! James has been as helpful as a lead balloon and that is a compliment! He is a company disgrace!!! Never realised when booking the cakes that they are sent from their base in Scotland and they deliver over the UK!!!! If I had been aware of this when placing my order, considering my delivery was on the South Coast, I would never have ordered as how could the cakes EVER be fresh! No wonder they looked such a terrible mess. Disgraceful! The cakes were also a gift, a card was included by the company, yet an invoice was included in the delivery so my mother in law knew what we had paid for this atrocious revolting shocking box of cakes!!! Unacceptable!! Do yourself a favour, in our current times, all local high streets need our support, so order from a LOCAL supplier and not some terrible Mikey Mouse organisation from Scotland delivering cakes made by 2-year olds. The local bakers will appreciate your business unlike these muppets who will embarrass and disgrace you by sending out total rubbish and upsetting your loved one who you are trying to impress. My recommendation…. AVOID!!!!!!