Ordered three jackets, one came marked with what looked like marker ink. Customer services initially responded, then ignored me after that. Had to email several times asking for the promised free returns label. No name given by their CS rep, no live chat and no phone number anywhere on their emails or website. The retailer appears to be hiding from the problem and hoping they can just keep a customer's money without dealing properly with a return, when they have a legal obligation to do so. Troublingly, there's no registration information about this business on the Companies House website. I wouldn't order from Brandedwear again given this poor standard of both product and customer service.