If I could give negative stars, I would. If you are looking for an app developer, PLEASE DO NOT USE THIS COMPANY. This is from an email I sent them after I really realized what this company was all about.. “Back in December, I reached out to Jack Brown about starting an app development project for me and my fitness business. We had a discussion about budget and he informed me that for what I wanted, an app and a website, it would be $7500 minimum, to which I responded that it was out of my budget, as much as I really would’ve loved it. Because it was not a necessity for me, and because I am merely in my first year of business, I just wasn’t ready to invest that much into something I wasn’t even sure would be that big of a benefit, at least not at this point in time. The day after Christmas, Jack called to inform me that they were having a one day sale, half off of the application process. He pushed and said, “Come on, this is a great opportunity, you won’t find another app developer who can do your project at that rate.” I thought about it and decided he was right. This was a great opportunity, and as a business owner, I understand that in order to be successful you have to take some risks. So I jumped. I did, however, have a conversation with Jack about how this was ALL I could afford and it was ALL I was willing to invest so if you could really do it within that budget, great! If not, I’d much rather not even start the process. He reassured me that it could be done within the budget and that he would make it work. I then spoke to him about the fact that I know nothing when it comes to the development of an app or the process surrounding it. I told Jack that I was relying on him to communicate with me about the different stages of the process and what was required from me in the process, to which he said, “Yes, of course! We will walk you through everything!” Fast forward to this past May, I reached out to Jack about when in the app process I would need to submit notes on the specific things I wanted included in my app (app features and extras specific to my business) to which he informed me that that stage had already been completed and that I had missed the opportunity to include anything else without incurring more finances for myself, seeing as his team would now have to backtrack. I was upset and felt like Jack should’ve informed me of this previously. But, seeing as it was a miscommunication on both of our ends (his for not informing me of each stage and mine for not being more proactive), I decided it wasn’t fair for him to have to pay for it. So he required another $1800 to include what I needed included, and I happily paid half. I believe in integrity and I didn’t feel it was right for him to take that loss. Now we move forward. I get a call from the company informing me that we are now entering the stage in the process to start thinking about marketing. To which I was informed that I would be required to pay an additional $500-$600 monthly for the next 3 months to get help with the marketing. Again, I got very upset. I was never informed previously that this would be needed and furthermore that it would require more funds from me. I had already laid out my budget and here we were again, having to pour more of my money into an app that I had previously been reassured I wouldn’t have to pay anything more for. So I informed them, well, as unfortunate as it was that this wasn’t included in the budget plan laid out to me from the start, it was not necessary for my business. They convinced me to pay at least another $300 so they could work on the google analytics but I declined their help in advertising because I simply could not afford it. After this incidence, I had a conversation with the person overseeing my app development now (Jack Brown had an accident and was out-the project was then handed to a man named David) in which I explained how frustrated I was with the communication that was occurring with my project. None of these extra expenses were ever discussed when I signed up, and at this point I was feeling very much mislead and taken advantage of. I explained that the ENTIRE process should’ve been covered in the beginning so that I had a true picture of what this process was really gonna expect out of me. But regardless, we settled our disagreements, he reassured me that there would be no more surprises and that I could rest easy. I am writing this email because this process has been nothing but frustrating for me… Yesterday, David calls me to tell me that now I need to purchase a server for my app to be launched on. He wanted $2500 minimum to get this process started. To which I told him, “Why wasn’t this talked about before?? Why am I just NOW hearing about this?” I am not a tech-savvy person. That is why I went out of my way to HIRE a company who was. Who had the experience I needed to move my business forward. I know nothing about what it takes to create, launch, start, or host an app. I had no clue that the hosting would not be included in the price of my package, that AGAIN further expenses would be required from me. I am simply reaching out because I feel helpless right now. Not only have the people I’ve been corresponding with not been transparent with me about the TRUE cost of what this app process is, they’ve neglected to offer any other solutions aside from me investing YET EVEN MORE money into this project. To say that they have lost my trust is an understatement. I do not trust that they won’t come to me a month from now and ask for more money. I feel as if this company will just tell me whatever they know I want to hear as long as they can keep the money coming in. So of course, my last inclination is to sink even more money in when I haven’t even seen if the results of the project were even worth it! Furthermore, upon bringing up my concerns, and really thinking about what this process has been like from start to finish, I am confronted with the realization that I have nothing to fall back on. There was no written contract signed by both parties. There has only been email/phone correspondence and this makes me feel even more so like the integrity of this company is not in the right place. Since I have not found a solution with the people I have been corresponding with, I am hoping, somebody, anybody in your board of directors, can help me. I am desperate. I started this project excited and I am filled with nothing but regret now. I am not a big company. I am a one-woman show, I am just barely getting started and to say that I’m worried about taking this as a loss is an understatement. I have invested almost ALL of my savings into this, something I was not wanting to do in the beginning and to which I communicated to Jack. It sucks so much that now that this process is started, I have no chance of getting anything back. There is nothing to protect me if I am unhappy with the service I’ve been getting. And no one is hurt by the results of my business relationship with you except for me. The customer. So I am pleading with you, please help me find a solution.”