When we began our association with this company it was with a firm called Zesty Branding. Jayden built us a very nice website and was attentive top our needs and desires. Our real troubles began when one of our board members tried to make a donation to our organization through our page and discovered that this wasn’t possible because was in “test mode” and never fully activated. I contacted Jayden only to discover that he had left the company. Steve Phoenix was the person who answered the phone and informed me that in order to make the donation page active we would need to pay an additional $1500— which we did. It was at that point the I was informed that our website wasn’t ADA compliant, and to make it so they would charge us an additional $2500. I told him that I would need to discuss this with the board of the organization as I was not at liberty to do so without their approval. The next day I learned at our website had been disabled and redirected to a page that read “ Website suspended. due to non compliance. Please contact your developer.” Branding Agency Inc. (the new name of the company) took our website hostage to try and force us to pay for their ADA compliance package. We were able to get into the website and take down their wall. Our website in now operational but if one searches for us on Google their noncompliance message appears at the bottom of the search. Initially the agency delivered a nice product but the despicable, manipulative, and mean-spirited business practices make me sorry that we ever did business with this company. They are certainly a firm to be avoided.