My experience with BrandsGateway has been nothing short of frustrating and unprofessional. To start, they charge multiple fees at the time of purchase, which is completely unreasonable. Most companies have a clear, transparent pricing policy, but BrandsGateway piles on additional fees that aren’t mentioned upfront, making the purchasing process much more expensive than initially advertised. The situation gets worse if you decide to cancel an order. Not only do they hold your refund for an extended period, but they also charge an outrageous cancellation fee before they even release your money. I've never encountered a company that penalizes customers so heavily just for changing their minds or needing to cancel for any reason. It's an exploitative practice that shows they prioritize profits over customer satisfaction. Furthermore, they charge fees for returning products, which is unheard of in today’s competitive e-commerce environment. Even when the items are defective or damaged upon arrival, they still charge you for returning them. In my case, they shipped damaged goods and immediately tried to shift the blame to me, refusing to take responsibility for the poor quality or defective packaging. Instead of offering a solution, they made the process difficult and time-consuming, adding more stress to the situation. In summary, BrandsGateway is a total rip-off. They use hidden fees, unfair cancellation policies, and refuse to take accountability for damaged products. I strongly recommend avoiding this company if you want to save yourself from unnecessary headaches and financial losses.