Purchased Christie hoodie-black. After one wash it turned a different color. Emailed customer service and they quickly stated their policy after tags removed and a wash unable to return. I asked for help with how to get that color back and they never replied. Crappy customer service in my opinion and a defective product! Wasted money on a hoodie that changed color after ONE wash. Would give them no stars if I could. What about your customer? What about the teens that purchase their clothes? It’s like after purchase no longer their problem. Will never shop there again for my teen. After the first reply within 10 minutes they stopped communication!