For good or bad, I never ever leave reviews for anything but this time I feel I need to speak up. On Sunday 5th December, my teenage daughter and I went to the Brandy Melville store in Carnaby St, London for a bit of Christmas shopping of my daughter's favourite brand. Despite the fact we do not live in central London and the trip to the store had been a bit of a trek, we were very much looking forward to our shopping experience together. The store was full of mothers and daughers like us, by the way. My daughter located a blue hoodie she liked but its label stated 'Large', whereas she probably needed a 'Medium' or a 'Small'. When I asked a shop assistant - a very young woman who looked decidedly bored and not particularly inclined to help - for the same hoodie in a smaller size, she said all BM hoodies come in one size only and that the 'Large' on the label meant nothing. A whole pile of the same blue hoodies was sitting on a slightly higher shelf I could not reach, so I asked the same assistant if she could kindly check if any of those came in a smaller size. She replied she had distributed those hoodies around the store earlier on in the day herself, so she was sure they all came in the same ('Large') size. And, despite a step ladder being available next to the shelf in question, she refused to take any of the hoodies down, claiming the merchandise above a certain, un-specified, level was 'for display only'. Nowhere in the store are there signs warning customers of this. And, in any case, who has ever heard of merchandise which is off-limits to customers because of its position on slightly higher shelves? The assistant simply walked off, without a word of apology and seemingly happy to have got rid of us. I later managed to retrieve a hoodie from the pile on the higher shelf and... it was a 'Small'! I was so upset with the spectacular lack of customer service I decided not to buy it despite my daughter's disappointment. Thank you BM for spoiling what should have been a lovely festive outing and a bonding experience for my daughter and me.