Brandy Melville not in accordance with UK Consumer Rights Act 2015 Brandy Melville's refusal to refund postage on returned items is not in alignment with UK consumer contract law, or e-commerce regulations. Under the Consumer Rights Act 2015, you have 14 days to inform the company of your decision to return an item bought on line, and another 14 to do so for a full refund (30 days if the goods are faulty) including return postage. Brandy Melvile would not allow me to return an item by hand myself, insisting I use a registered & insured Mail returns service - well, they have to refund you for that. If a Trader fails to tell you of these rights, your right to a refund can be extended for up to a year. After I involved Citizens Advice, Brandy Melville refunded me return postage in total, having initially refused to do so, an admission that they had not acted transparently and in accordance with the responsibilities of a Trader operating in the UK and EU. If anyone else is seeking a refund on postage, contact Citizens Advice and make a complaint to Trading Standards. Directors of the Company are Swiss Investor Mrs Maude Lise Marsan Kermabon and Mr Alfonso Sarracino (recently appointed) whose correspondence address is as the returns address, Unit 1a, 7 Spa Road, London, United Kingdom, SE16 3QP. (Note that currently Mrs Kermabon's name appears possibly faultily as Mrs LISE as the registered director of Brandy Melville, company number 08139754 at Companies House).