I'm sorry but I want to say this is a great service. I'm well impressed with the confidence of this company and the will to quickly put in place their process to get through the s*** s*** of Brexit (my delivery is Spain). When most companies are ignoring Europe because it's "Too Hard" (and reducing their revenues by 30%) you guys are in there trying your best so from that perspective "We'll Done"! Great effort! Now my gripe. When I wait for 10 days (not your fault I know) for an order (and not a small one), then that's one thing but then to get an email from your team saying "How did we do?" When nothing has arrived is additionally slightly irritating. The big issue though is that I cannot reply to the email you sent me "no reply" and so the only option to quickly contact you and get on with my day is to give you a review! Need to clean it up guys. If your courier is giving you dodgy info about what's been delivered .... it needs fixing... if you want to know about the good news .... ask for a review...but leave a bad news channel too like and email address or something, so you don't wash your dirty laundry in public. W'll keep it up... I will wait patiently for my delivery which on the FedEx system is showing as in Spain but nothing more. We (Brits) created this self inflicted wound of Brexit and you guys are dealing with it....BRAVO and I wish you didn't have to and it was all as "clean and green" a process as promised by the politicians (term used very loosely as politician iludes to some kind of integrity and truth somewhere along the line)......but anyway clearly tweaking yet to be done to navigate this minefield.... please don't give up trying!.